INFORMATION ON ORDERS, SHIPPING, REPAIRS & EXCHANGES


ORDERS:

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please email us immediately at info@vesperrose.com.

You may also check the status of your order and confirm contact and delivery details by logging into your VESPER ROSE account in the MY ACCOUNT tab.

CANCELLATIONS

Once an order is submitted it cannot be changed or canceled.

SALES TAX & DUTIES

New York State sales tax applies to all orders delivered in the state of New York.

International orders may incur import duties, customs and local sales tax. As the recipient, you are liable for all duties and taxes.

 

SHIPPING:

Orders are generally processed within 3 business days depending on availability and payment verification. Each item is placed in an organic cotton VESPER ROSE jewelry pouch before being carefully packed. Should you receive items damaged during shipping, please notify us immediately at info@vesperrose.com

Domestic - USA

Once processed your order will be delivered within 3 business days by Priority Mail. Please allow at least 5 business days before tracking your parcel. To track your order please email info@vesperrose.com with your name, contact details and invoice number.

International

Once processed your orders will be delivered with 6-10 business days via Priority International Mail. Please allow up to 14 working days before tracking your parcel. To track your order please email info@vesperrose.com with your name, contact details and invoice number.

 

RETURNS, REFUNDS & EXCHANGES:
VESPER ROSE policy is NO refunds or returns, though we will happily exchange items within a 30 day period of receiving your shipment for a different item or different size, provided that the item is in its original condition, including its packaging, and the original invoice is submitted. The exchange policy is as follows:

 

EXCHANGES/REPAIRS FOR FAULTY GOODS

If you wish to repair or exchange a faulty item(s), VESPER ROSE will happily repair or exchange the original piece in accordance with the following policy:

 

RING SIZES

VESPER ROSE Rings are available in the following sizes:

Circumference

Mm                                         US Ring Size

51                                            5 ¾

52                                            6

53                                            6 ½

54                                            7

55                                            7 ½

56                                            7 ¾

 

Please note that as our rings are either hand crafted and/or sized manually, your ring may have a variance of up to ¼ of your selected size.

There are many ring conversion charts online, and they almost all differ slightly in their conversions.

A good site to try if you need to know your ring size is: http://findmyringsize.com/

If you would like to place an order for a ring in a size not listed above, please email info@vesperrose.com and we will arrange for a custom ring to be made for you. Please allow at least 6-8 weeks delivery for custom orders.